Thank you for choosing JC Woodcrafts for your woodworking needs. Please take a moment to review our Shipping and Returns Policy to ensure a smooth shopping experience.
Shipping Information:
Carriers: We utilize reliable shipping services from USPS and UPS to ensure your orders are delivered promptly and securely.
Processing Time: Your order will be processed and shipped within 2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Rates: Shipping rates are calculated based on the weight and dimensions of the items in your order, as well as the destination. You can view the shipping cost during the checkout process before finalizing your purchase.
Returns and Exchanges:
We understand that circumstances may arise where you may need to return or exchange an item. Please review our policy below:
Return Approval: Prior approval is required for all returns. Please contact our customer service team at sales@jcwoodcrafts.com within 14 days of receiving your order to initiate the return process. Please provide your order number, reason for return, and any relevant details.
Return Shipping: Customers are responsible for the cost of return shipping. You can choose your preferred shipping method, but we recommend using a trackable and insured service to ensure the safe return of your items.
Restocking Fee: A restocking fee of 5% to 10% will be applied to all returns. This fee covers the cost of inspecting, repackaging, and restocking the returned items.
Condition of Items: Returned items must be in their original condition, unused, and with all original packaging. Any items that show signs of use, damage, or alteration may not be eligible for a refund.
Refund Process: Once your returned items are received and inspected, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.
We strive to make your shopping experience with JC Woodcrafts enjoyable and hassle-free. If you have any questions or concerns regarding our Shipping and Returns Policy, please don't hesitate to contact us at sales@jcwoodcrafts.com.
Thank you for choosing JC Woodcrafts!